24/7 Customer Support in Website Hosting
The customer and tech support services for our website hosting packages are round-the-clock, so you can forget about waiting for a couple of days to get assistance. If you are not our client yet, you can call us, chat with a consultant or send an email. If you do have an account, you're able to open a support ticket in addition to the other three methods of communication. You can pick the best way to contact us based on what your location is or what kind of equipment you are using. We will help you for almost any webhosting-related query that you may have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in this situation the max response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
All the Linux semi-dedicated hosting plans that we offer feature 24/7 customer and tech support, therefore no matter what problem you experience, you're able to get in touch with us and we will help you straight away. Our guaranteed reply time for each email or support ticket that you open through your Hepsia hosting Control Panel is only 1 hour; the actual response time hardly ever exceeds 20 minutes. We also provide telephone support with multiple local numbers worldwide as well as a live chat, so that you will be able to get in touch with us and find more information about our solutions even if you don't have an account yet. We can help you with any kind of question or a problem you have - payment methods, plan features, email configuration, website hosting account settings, and many others. If you use our services, you won't ever have a situation where you should wait for a day or two to get an issue resolved like you'll have to do with lots of other companies.
24/7 Customer Support in VPS Servers
In case you buy a VPS server from us, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local telephone numbers in the U.S.A., Great Britain and Australia plus a live chat service. If you are a current customer and you're looking for assistance with some technical issue which requires more time to analyze or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an e-mail and we will handle the trouble and send you a reply within the hour. The answer time is warranted 24/7, which includes weekends and holidays, still for the majority of issues it takes less than 30 minutes to receive support. Our support service covers your VPS as well as all of the pre-installed software it comes with, so if you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time guarantee, you will receive timely support when you order a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, therefore every time you open a ticket from your billing account or you send an email about any kind of issue with the server or the pre-installed software on it at any time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option when the issue in question needs longer time to be resolved or if it needs to be sent to our administrators, as it is a lot easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to phone us or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also support you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.