A ticketing system is the most widely used correspondence medium that hosting providers offer to their clients. It is typically part of the billing account and is the most efficient way to tackle an issue that takes a certain amount of time to investigate or that has to be forwarded to a sysadmin. In this way, all replies given by either party will be stored in the same place in case somebody else needs to work on the given issue and the information in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, so you will have to sign in and out of no less than 2 accounts to carry out a particular task or to contact the company’s technical support staff. In case you want to administer a handful of domain names and each one is hosted in a separate account, you’ll have to use even more accounts simultaneously. In addition, it could take a considerable amount of time for the provider to process your ticket.

Integrated Ticketing System in Website Hosting

The ticketing system that we use for our website hosting plans isn’t separate from the hosting account. It is part of our fully featured Hepsia Control Panel and you will be able to visit it whenever you wish with just a few clicks, without leaving your hosting account. The ticketing system comes with a quick-search field, which will help you find any ticket that you have already submitted, if needed. You can also see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to solve a given issue even before you actually open a ticket. The response time is maximum sixty minutes, which suggests that you can get swift assistance at any particular moment and in case our customer service staff suggests that you should do something inside your hosting account, you can do it instantly without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we’re using is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting plans, which suggests that you will not need some other platform to contact our client service staff – you can do it on the spot the moment you face an obstacle. Opening a new ticket takes a couple of clicks and finding an older one is just as easy. Using our clever search box, you can quickly track down any ticket that you have already sent. You can submit a ticket at any moment whatsoever since our client care team members are working day and night and answer in no more than sixty minutes, even though it seldom takes this much to obtain a response. With Hepsia, you’ll have everything in one single place and you can just forget about needing to use two or more platforms to solve a simple problem.