A live chat is one of the several methods of communication provided by some hosting suppliers as part of their support service. Determined by the service provider, the chat is used for pre-sales, billing and/or tech support. This way of communication is quicker as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand something compared to a phone call with a representative. What's more, if the problem that you have requires some time to be reviewed and taken care of, you can do something else at the same time instead of just waiting, as you would have to do when you call. Also, you can use a live chat support service without charge provided that you have web access even when your web hosting provider is situated in another country and they don't have a local phone number you can call.

Live Chat Support in Website Hosting

As part of the support services that we supply for our website hosting plans, you can find live chat support which is available all the time, even on holidays. You will be able to contact us regardless of whether you already have an account or not, considering that we will assist you with all sorts of things, ranging from giving you common information about our services in case you aren't our customer yet and you are interested in purchasing one of our plans, to helping you with installing an email account in an email client. A part of the problems are more complex and time-consuming, therefore you will have to use the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with our Linux semi-dedicated hosting plans, you will be able to find the the right answers for any questions you have or get a lot of problems resolved in no time. Our chat service is online every day, thus you will be able to speak to a representative even on holidays and weekends. In the event that you're unsure which plan would be better for your web sites or if our leading-edge cloud hosting platform matches some system requirements, you may join the live chat prior to purchasing anything. In case you are an active customer, you're able to get more details about account settings, billing issues along with a variety of common technical problems you may have, for example in case you are unable to install an email account in a client on your computer. Our live chat can save you considerable time regardless where you are or when you contact us.