If you ever have any inquiries in regard to your web hosting package or you encounter a problem with your sites, you will need to contact the respective hosting provider’s technical support team. It may not make a difference how quickly they’ll reply when you've got an inquiry of a general nature, but an issue like a bungled application update, for instance, may result in your website becoming damaged or inaccessible online. And the longer you have to wait for the support team to help you out, the longer the website will be inoperational. If you offer goods or services online, any downtime will influence your website in an adverse way and you may lose current or potential clients. Many web hosting providers, especially resellers, handle e-mails and support tickets within 24 hours, but in the Internet world that is way too long, as clients will hardly ever return to a site that isn’t functioning properly over an extended period of time.

One-Hour Response Guarantee in Website Hosting

Our website hosting plans feature a one-hour reply guarantee, so irrespective of what query or issue you might have, we will always be there to lend a hand. As it is, it rarely takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both technical and pre-sales matters. Our customer care staff reps will be at your service 24x7, even on legal holidays and weekends, which means that you’ll receive swift help at all times. We understand just how priceless time can be, so by the time we reply to your email or support ticket, we’ll have investigated the matter and, in case we haven’t come up with a solution, we’ll provide you with more details on what you need to do on your end – when the situation requires this. With our support service, you can be certain that there will be somebody to lend you a hand right away, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer care staff reps will be at your disposal at all times and they’ll answer any ticket that you submit through your hosting Control Panel within 1 hour max. The response time is guaranteed regardless of whether you’ve got a generic enquiry with regard to your semi-dedicated server or you face a certain difficulty and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week to handle any general, technical or billing issue. In case you get in touch with us about anything that’s within our capability, we will sort it out before we get back to you, which goes to say that you will not have to wait for hours or even days while the problem perseveres. In case there’s something that you have to do on your end, we will provide you with the required info – what possible solutions to try, what steps to take, etc.