One-Hour Response Guarantee in Website Hosting
Our website hosting plans feature a one-hour reply guarantee, so irrespective of what query or issue you might have, we will always be there to lend a hand. As it is, it rarely takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both technical and pre-sales matters. Our customer care staff reps will be at your service 24x7, even on legal holidays and weekends, which means that you’ll receive swift help at all times. We understand just how priceless time can be, so by the time we reply to your email or support ticket, we’ll have investigated the matter and, in case we haven’t come up with a solution, we’ll provide you with more details on what you need to do on your end – when the situation requires this. With our support service, you can be certain that there will be somebody to lend you a hand right away, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer care staff reps will be at your disposal at all times and they’ll answer any ticket that you submit through your hosting Control Panel within 1 hour max. The response time is guaranteed regardless of whether you’ve got a generic enquiry with regard to your semi-dedicated server or you face a certain difficulty and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week to handle any general, technical or billing issue. In case you get in touch with us about anything that’s within our capability, we will sort it out before we get back to you, which goes to say that you will not have to wait for hours or even days while the problem perseveres. In case there’s something that you have to do on your end, we will provide you with the required info – what possible solutions to try, what steps to take, etc.