Client Support Channels
A One–Hour Response Time Guarantee
Every assistance request you submit to us will be responded to within maximum 1 hour. In case your trouble ticket or e–mail requires additional assistance from an administrator, we’ll without delay forward it and leave a note to let you know that your issue is being worked on. If you order our Managed Servers package, any of the tasks included there will be completed at a time of your preference.
An Excellent Help Desk Support Service
- We will be online for you 24/7/365 to respond to any inquiries that you may have with regard to our Hosting Control Panel and any of the applications that we have pre–installed on your behalf on the server. If you also require assistance with server administration tasks, have a look at our Managed Servers package, which includes data backup hard disk drive space, OS updates every week, server monitoring and rebooting procedures, plus problem troubleshooting and software installation services.
An Easy–to–Navigate Help Section
Every dedicated web hosting plan is equipped with our cost–free Hosting Control Panel, which boasts an in–depth knowledge base and a set of instructional video tutorials. Whenever you need assistance while working with the Hosting Control Panel, just click on the Help or Videos buttons situated in the upper right corner.